Terms of Service

1. Acceptance of Terms

By accessing and using Leads AI's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Leads AI provides an AI-powered lead management platform that helps businesses automate lead management, and nurturing across various social media platforms including Facebook, Instagram, and WhatsApp.

Our Services Include:

• AI agent creation and management
• Social media integration and lead management
• Lead management and CRM functionality
• WhatsApp template management
• Analytics and reporting tools
• Customer support and training resources

3. User Accounts and Registration

To access certain features of our service, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms.

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit spam, unsolicited messages, or promotional materials
• Impersonate any person or entity
• Interfere with or disrupt the service or servers
• Attempt to gain unauthorized access to any part of the service
• Use the service to collect personal information about other users
• Engage in any activity that could harm our reputation

5. Subscription and Payment Terms

Subscription Plans

We offer various subscription plans with different features and usage limits. By subscribing, you agree to pay the applicable fees.

Payment

• Subscription fees are billed in advance on a monthly
• All fees are non-refundable
• We may change our pricing with 30 days' notice
• Failed payments may result in service suspension

Free Trial

We may offer free trials for new users. Trial limitations and terms will be clearly communicated during signup.

6. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Your Data

• You retain ownership of your data and content
• You grant us permission to use your data to provide our services
• We implement security measures to protect your data
• You can export or delete your data as outlined in our Privacy Policy

7. Third-Party Integrations

Our service integrates with third-party platforms such as Facebook, Instagram, and WhatsApp. Your use of these integrations is subject to:

• The terms of service of each third-party platform
• Our ability to maintain these integrations
• Changes in third-party APIs or policies
• Compliance with platform-specific guidelines

We are not responsible for changes or disruptions to third-party services that may affect our platform.

8. Intellectual Property Rights

Our Rights

The Leads AI service, including its software, design, text, graphics, and other content, is owned by us and protected by intellectual property laws.

Your Rights

You retain all rights to the content and data you provide to our service. By using our service, you grant us a license to use your content solely for providing our services.

Restrictions

You may not copy, modify, distribute, sell, or lease any part of our services without our written permission.

9. Service Availability and Support

Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted service. We may perform maintenance that temporarily affects service availability.

Support

We provide customer support through various channels. Support response times may vary based on your subscription plan and the nature of your inquiry.

10. Limitation of Liability

To the maximum extent permitted by law, Leads AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or delays
• Third-party actions or content
• Unauthorized access to your data

Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Leads AI from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you provide to our service

12. Termination

Termination by You

You may terminate your account at any time by contacting our support team or through your workspace settings.

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Fail to pay applicable fees
• Engage in fraudulent or illegal activities
• Abuse our services or support team

Effect of Termination

Upon termination, your access to the service will cease, and we may delete your data after a reasonable period.

13. Dispute Resolution

Any disputes arising from these Terms or your use of our services will be resolved through:

1. Direct Communication: We encourage you to contact us first to resolve any issues
2. Mediation: If direct communication fails, we may engage in mediation
3. Arbitration: Binding arbitration may be required for unresolved disputes

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Andhra Pradesh, India, without regard to its conflict of law provisions.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through:

• Email notification to registered users
• Notice on our website
• In-app notifications

Your continued use of the service after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: